Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?



What scent should I buy?

Depending upon what type of 'notes' you like, I would start there! So if you like pine scented candles and an outdoor forest vibe this would be the scent for you! If the person you're buying a gift for or yourself likes the smell of 'clean hotel', then I would recommend searching for candles in the Vetiver or linen and cotten scented candles would be a good choice!

Are all your candles soy based?

Yes, however we do have coconut and beeswax candles.

What type of candles are good for pets?

Clean burning candles that are made from soy, beeswax or vegetable wax. Avoid those made from paraffin, as that can release more potential impurities and irritants that can bother both your and your pet's respiratory system.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

No, we only ship domestically in the United States at this time.

What is your refund policy?

As long as you have a recipt, it is within 30-days, and no usage of products.

Get in touch

Have questions about your order, or a general enquiry?